Please note – The form below is for reporting suspected scams and suspicious activity. Scam cases reported by this method may not receive any further correspondence or contact.

To report an issue with a trader, if you have an ongoing issue that you need help with, or if you require anything else, please click HERE. 

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Do you have questions about consumer rights? Having difficulty returning goods that you have purchased online?

More information on a number of consumer-related topics is available in our Knowledge Centre.

British Sign Language (BSL) users can contact us direct by using contactSCOTLAND-BSL

our team also have access to Interpreter services through language line.

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You can get free information from us on our Live Chat service or using the following options below. 

Common Consumer Concerns

What are consumer asking this week?

Purchasing used car

How do you go about doing this safely?


I have an issue with a sofa I have purchased that was delivered – can you help?

Gardening Services / Building works

Hiring a trader to work in your home or garden.