Consumeradvice

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Flybe Enter Administration – Your Consumer Rights and Claiming a Refund

Airline Flybe has announced that they have entered administration. On the 28th of January 2023, the High Court appointed David Pike and Mike Pink as Joint Administrators of Flybe Limited (“Flybe”). This will be a cause for concern for those booked to travel with the airline, both as a standalone purchase, as well as those …

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I’m considering purchasing an electric blanket as a way of keeping warm at home without putting the heating on but struggling to get a reasonably priced one from bigger retailers. I’ve seen cheap copycat ones online but have had problems in the past. What would you recommend?

The cost of energy has increased significantly, and with most of us facing hikes in bills, many are looking at ways of keeping costs down and alternative ways to keep warm in our homes. Many agencies are encouraging people to ‘heat the person’ as opposed to the whole house. This advice appears to work for …

I’m considering purchasing an electric blanket as a way of keeping warm at home without putting the heating on but struggling to get a reasonably priced one from bigger retailers. I’ve seen cheap copycat ones online but have had problems in the past. What would you recommend? Read More »

Staying Warm, Staying Safe, Staying Ahead – Energy23 Campaign

Advice Direct Scotland’s ‘Energy 23’ campaign runs from the 23rd to the 29th of January 2023, encouraging Scottish consumers to stay safe during the remaining winter months. We have joined forces with the Scottish Fire and Rescue Service (SFRS) and the Royal Society for the Prevention of Accidents (RoSPA) to offer guidance to households struggling …

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I bought myself new gym equipment as an early Christmas present in December but left it until now to open the box. There is a crack down the middle of one of the pieces which means I can’t build it up. I don’t know if I’ve left it too late now to return it. Can you help?

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. This means that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown; match the seller’s …

I bought myself new gym equipment as an early Christmas present in December but left it until now to open the box. There is a crack down the middle of one of the pieces which means I can’t build it up. I don’t know if I’ve left it too late now to return it. Can you help? Read More »

Festive Sales & Purchases: Returns & Refund Rights

With many products and services being more expensive than in previous years, it’s important to ensure that things we buy meet the required standards and we are getting what we paid for. But what happens if they don’t? How can we ensure our consumer rights are being upheld and we are making the most of …

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I have made the mistake of overspending at the post-Christmas sales in previous years and worry that I am going to do this again. I already have debts that I am struggling with and don’t want to make it any worse, but there are things that I need. Can you help?

Post-festive and new year sales can be a good time to pick up a bargain, both online and on the high street. However, it is important to take into consideration whether we really need items, especially when money is tighter. Think about how much money you can afford to spend during the sales before you …

I have made the mistake of overspending at the post-Christmas sales in previous years and worry that I am going to do this again. I already have debts that I am struggling with and don’t want to make it any worse, but there are things that I need. Can you help? Read More »

Prepayment Meters this Christmas: Staying On Supply & Getting the Support You Need

With many energy suppliers and sources of support closed over the Christmas and New Year periods, it’s important that we get our ducks in a row early enough to make sure that we don’t go off supply. With approximately 300,000 prepayment customers in Scotland, it is important for us to understand how this type of …

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Energy Bill Support Scheme (EBSS) Payments (EBRS and EPG Schemes) through landlords / intermediaries

In September we looked at the Energy Bill Support Scheme (EBSS), and how payments are being made through the scheme to help with energy costs between October 2022 and March 2023. The package of support for all eligible UK households is providing £400 to help offset energy price increases, with the discount being supplied monthly, …

Energy Bill Support Scheme (EBSS) Payments (EBRS and EPG Schemes) through landlords / intermediaries Read More »

I have been waiting on the delivery of gifts for my family that I ordered online. This has been going on for some time, and I am starting to wonder if I can just cancel them to buy elsewhere in case they don’t come in time for Christmas. Can you help?

There are various things that could be causing the delays, but your statutory rights are the same, regardless of the reason(s) for delay supplied by the retailer. If an online retailer has advised that you should have received items within a particular timeframe, then you should have received them within this period. This year, it …

I have been waiting on the delivery of gifts for my family that I ordered online. This has been going on for some time, and I am starting to wonder if I can just cancel them to buy elsewhere in case they don’t come in time for Christmas. Can you help? Read More »

Food Waste, Avoiding Overspending, and Sources of Support this Festive Season

Many of us are seeing increases in our food shopping bills at the till, and this will be no different moving into the festive season. Ten pence here, and twenty pence there quickly adds up to pounds at the checkout, and with many budgets tighter this year, understanding how to make the most of our …

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