With many products and services being more expensive than in previous years, it’s important to ensure that things we buy meet the required standards and we are getting what we paid for. But what happens if they don’t? How can we ensure our consumer rights are being upheld and we are making the most of …
Festive Sales & Purchases: Returns & Refund Rights Read More »
Post-festive and new year sales can be a good time to pick up a bargain, both online and on the high street. However, it is important to take into consideration whether we really need items, especially when money is tighter. Think about how much money you can afford to spend during the sales before you …
With many energy suppliers and sources of support closed over the Christmas and New Year periods, it’s important that we get our ducks in a row early enough to make sure that we don’t go off supply. With approximately 300,000 prepayment customers in Scotland, it is important for us to understand how this type of …
Prepayment Meters this Christmas: Staying On Supply & Getting the Support You Need Read More »
In September we looked at the Energy Bill Support Scheme (EBSS), and how payments are being made through the scheme to help with energy costs between October 2022 and March 2023. The package of support for all eligible UK households is providing £400 to help offset energy price increases, with the discount being supplied monthly, …
There are various things that could be causing the delays, but your statutory rights are the same, regardless of the reason(s) for delay supplied by the retailer. If an online retailer has advised that you should have received items within a particular timeframe, then you should have received them within this period. This year, it …
Many of us are seeing increases in our food shopping bills at the till, and this will be no different moving into the festive season. Ten pence here, and twenty pence there quickly adds up to pounds at the checkout, and with many budgets tighter this year, understanding how to make the most of our …
Food Waste, Avoiding Overspending, and Sources of Support this Festive Season Read More »
The way we interact with retailers and other traders has changed considerably over the course of the last few years. With many of us turning to online shopping out of necessity during the pandemic, and continuing to do so now, many high street retailers have reduced the number of physical stores they have as a …
Christmas Shopping Online: Avoiding Payment Pitfalls and Knowing Our Rights Read More »
Many of us are finding ourselves in the same boat this year, cutting back on day-to-day expenditure, and trying to keep an eye on what is going out. This is especially true in the lead up to Christmas, with many of our budgets stretched as it is. Planning, and only spending what we can means …
It is important that you reach out to the courier to check that all the items the retailer claims have been delivered have been. If the courier claims that they have, but there is no sign of them, it could be that your delivery has been tampered with. You should check the packages that you …
Hot off the heels of National Consumer Week Scotland 2022 last week, Advice Direct Scotland are asking Scottish consumers to wear their ‘savvy shopper’ badges pride of place for a bit longer – to help avoid being caught out by counterfeit cosmetics and problematic products in the Black Friday and Cyber Monday sales. This year, …
Black Friday & Cyber Monday 2022 – Avoiding Regretful Bargains and Dangerous Products Read More »
