Receiving a cold call from an energy company can be unsettling, especially if you’re unsure whether it’s legitimate. Scammers often pose as representatives from well-known companies to trick you into giving up personal information or agreeing to fraudulent deals. Here are some simple steps you can take to ensure the call is genuine and protect yourself from potential scams.
1. Check the Caller’s Number
A legitimate energy company will typically call from a recognisable business number. If the call comes from a blocked or mobile number, it could be a red flag. To be safe, always verify the caller’s number before engaging in conversation.
2. Be Cautious with Your Information
If you’re uncertain about the caller’s legitimacy, do not provide any personal information. Scammers often try to extract sensitive details, such as your bank information, passwords, or PINs. Remember, if an offer seems too good to be true, it probably is.
3. Avoid Immediate Decisions
Genuine energy suppliers will not pressure you into making an immediate decision. If the caller is pushing you to accept a deal right away, this could be a sign of a scam. Take your time to consider the offer and gather all necessary information before making a decision.
4. Verify the Caller’s Identity
If you believe the call might be genuine but are still unsure, take down the caller’s details and let them know you’ll get back to them later. Instead of using any numbers provided during the call, look up the company’s official contact information on their website and call them directly to confirm the details.
5. Protect Your Personal Information
Never give out personal information, bank details, passwords, or PINs to someone who has contacted you unexpectedly. If you’ve accidentally shared sensitive information, take immediate action by changing all your security details and informing your bank.
6. Report Suspicious Calls
If you suspect the call was a scam, it’s important to report it. You can contact consumeradvice.scot team at 0808 164 6000, or you can report the scam online via scamwatch.scot.
By following these steps, you can protect yourself from potential scams and ensure that any interactions with energy companies are safe and legitimate. Remember, staying vigilant is your best defense against fraud.